REFUND POLICY

At VoyageViste.com, we understand that plans can change. That’s why we aim to provide a fair and transparent cancellation and refund policy. Please read this carefully before making your booking.

🧾 Booking Cancellations

1. Airline Tickets

• Cancellation Rules Vary by Airline: Each airline has its own cancellation policies, fare rules, and refund timelines.
• Refundable vs. Non-Refundable Tickets:
  • Refundable Tickets may be eligible for a full or partial refund.
  • Non-Refundable Tickets usually cannot be refunded, but in some cases may be eligible for credit towards a future trip (airline rules apply).
• 24-Hour Free Cancellation (when applicable): If your booking qualifies, you may cancel within 24 hours of purchase without penalty.

2. Hotel & Train Cancellation Policy

• Cancellations are subject to the provider's individual policies. Some may allow free cancellations within a specific time frame, while others may charge a fee or be non-refundable.
• Train tickets are subject to the cancellation policy of the railway carrier (e.g., VIA Rail, Amtrak, etc.).
• Cancellation eligibility depends on the fare class, route, and carrier rules.
• Flexible or refundable fares may allow cancellation for a partial or full refund.
• Non-refundable fares cannot be canceled for a refund but may be eligible for credit or date change (if allowed by the provider).

Cruise Cancellation Policy

• Cruise bookings are governed by the cruise line’s cancellation terms (e.g., Royal Caribbean, Carnival, MSC, etc.).
• Cancellation penalties vary based on how far in advance the request is made before the departure date.

General guideline (may vary by cruise line):

• 91+ days before departure: Full refund (minus service fees)
• 61–90 days: Partial refund or credit
• 31–60 days: Heavier penalties may apply
• 30 days or less: Usually non-refundable

Refund Policy

• Processing Time: Refunds (if applicable) are typically processed within 7–21 business days. However, it can vary based on the airline, train, or cruise providers.
• Refund Method: Refunds will be issued to the original payment method used during booking.
• Service Fees: VoyageViste service fees are non-refundable, unless the error was caused on our end.

⚠️ Important Notes

• All cancellation or refund requests must be submitted via email or phone.
• Changes or cancellations are only processed during our regular support hours.
• Some promotional or discounted fares are strictly non-changeable and non-refundable.

📞 Need Help?

We’re here to assist you with cancellations, modifications, or any refund-related questions.

• 📱 Phone: +1 (888) 319-0130
• 📧 Email: support@voyageviste.com
• 🌐 Website: www.voyageviste.com